Important Information

Check-in, check-out and property rules

To help make your stay at Airport Gateway Hotel in Auckland as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.

Check-in 15:00

Check-out 10:00

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 5 years old stay for free when using an existing bed. Children from 6 years old to 17 years old stay for NZD 25 per person per night when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Airport Gateway Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of NZD 150 is required on arrival.
This will be collected as a cash payment. You should be reimbursed on check-out.
Your deposit will be refunded in full in cash, subject to an inspection of the property. Only booked number of guests are allowed to stay with us.
Please keep the hotel informed of your arrival time or changes. Contact details can be found on the booking confirmation.
Free parking facility is available for in-house guests. Transfers: Complimentary transfers are available to and from Domestic and International Airport to the hotel.
Please let the hotel know in advance if you want to use this service. You must show a valid photo ID and credit card upon check in.
The property requires an NZD 150 credit card pre-authorization or cash deposit upon check in to cover any incidental charges or damages. This is a Refundable Bond during the stay.
There is a 3.15% surcharge applicable on all online bookings made through Cards. Please Note: Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy.
No changes or modifications will be accepted on these rate plans. Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges.
Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.

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Airport Gateway Hotel, Auckland